Monica Hayes

“We had Grace Laubenthal as our agent from the Monica Hayes team in purchasing our house. She explained everything we needed to know very clearly. What I thought was a thoughtful approach was that Grace made sure to ask us what we wanted her role to be, whether we wanted her to lead us through it, or if we wanted her to step back and she'd just let us do our own thing. She let us take the lead, following us through the homes and listening to what we wanted, but making sure to point out important things we may have missed. She answered our questions, and found the answers if she didn't know them with quick communication to the listing agents. The Monica Hayes team had very thorough home inspectors that uncovered issues we were able to get resolved through negotiations. Grace was kind and professional and made herself available throughout the entire process. She had a collected businesslike presence, but was also genuinely excited for us when we made our purchase. We highly recommend this experience. Thank you!”